Frequently Asked Questions

Why is it Pre-Order?

We keep our inventory low. By reducing inventory and warehouse space, we able to reduce the cost which turn into savings for our customers.

We provide safe and secure payment options approved by Bank Negara Malaysia. Your financial information like your credit card or bank account number are securely encrypted and never shared to protect you from phishing when you shop at 1 Good Store. Every transaction is monitored and analyzed to identify and protect from fraud.

How long will i received the order?

Ready stocks will received around 7-15 days.

Pre-order items will received around 18-30 days.

Please check out our Delivery Information.

Is there a way to track my order?

We will send out a notification email to your email once your order being send out from our distribution hub.

What is your return & exchange policy?

If items arrived broken or found defective, we’ll gladly take the items back within 14 days from the original ship date. You’ll need to present the receipt or invoice. Please proceed to fill up our return form here or contact our team, we are ready to assist!

Can i change my order ?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.